Terms & Conditions

Payments: You can choose to pay by credit card (Visa and Mastercard), direct deposit, money order or cheque. For money orders and cheques, please print off the order form at the end of the ordering process and attach with your payment. All orders will be accompanied by a Tax Invoice. Orders are charged in Australian Dollars. You can also view the prices in Euro's or US Dollars, however, this rate may vary slightly depending on the exact time your payment is processed.

Returns: Please choose carefully as we only offer a full refund or exchange for damaged goods. Incorrect or over-ordered goods can mostly be returned for a store credit. Please contact us if you need to discuss a return. Unfortunately, goods that are not easily sold or in large volumes will not be refunded. Please feel free to check with us prior to ordering if you are unsure about any product. Credits are only processed on the return of the stock.

Refunds: Once an order is placed and processed (paid for) we do not offer refunds. This is due to having to order/replenish our stock from the manufacturer. If you require your order urgently, please check with stock availability prior to ordering.

Shipping Times: Orders that have everything in stock will generally leave the next business day after payment is received. If a product needs to be replenished, it may take up to 5 working days to leave. We cannot be held responsible for any losses due to delays in orders. We will however, do our best to send your order out as soon as possible. Please feel free to contact us if you have a specific deadline or would like to know an estimated timeframe for your order.

 Shipping Service: Orders are shipped via Australia Post. Your order will be sent the safest method based on the size of your order. Delivery is guaranteed.